Help Center

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 5-8 business days (Please allow 2-3 business days for processing).

We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

Currently we only ship to the United States. However, due to the security reasons, we cannot ship to P.O. boxes or military bases.

We ship orders from one of our fulfillment warehouses right here in the USA using USPS mostly and occasionally UPS & Fedex. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order

All of our items are shipped fast & free right here in the USA. Because we fulfill all of our items from the USA you can expect to receive them on average in 5-8 business days. 

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email. You can check your tracking at https://hogpad.com/apps/trackorder as well.

We send you your tracking number via the email you provided within 48 to 72 hours after your order has been placed.

Once you have received your tracking number you can check our tracking application to see more details on the shipment status. Click HERE to access the shipment tracking application..

Even with the tracking number in hand, it still can take 2 to 3 days to get the shipment details from the carrier. Please keep checking.

Your shipment may be delayed. Delivery time delays can be due to weather incidents, backlogs etc. Please note that tracking details are displayed only after your order starts being shipped.

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. All payments are in US Dollars.

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual provided in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the  problem can be solved by restarting or installing the product.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at info@hogpad.com , Provide your order number and the product you ordered and we will walk you through the steps to process a return. You can also view our refund policy here: https://hogpad.com/policies/refund-policy

If any product is faulty or damaged in shipment, you are protected under the HogPad Refund Policy. The policy can be viewed here: https://hogpad.com/policies/refund-policy

Please visit https://hogpad.com/policies/refund-policy for the details on our refund policy.

Please visit https://hogpad.com/policies/privacy-policy for full details on our Privacy Policy

To contact us please visit https://hogpad.com/pages/contact-us and leave us a detailed message along with your contact information

You can call us at 1-800-678-9775 and leave a voice message. Please ensure that you provide both your email address and phone number for us to respond. We generally respond within 1 business day.

If you would prefer just to leave us a text message, please visit https://hogpad.com/pages/contact-us